Refund policy

RK Collectives — Return & Refund Policy
Returns & Refunds

At RK Collectives, we want you to shop with confidence. If there is an issue with your order, we're here to help.

Return Window

Return requests must be raised within 5 days of delivery.

To request a return, please contact us through WhatsApp or email with your order number, product details and photographs/videos showing the issue, where applicable.

Eligible Returns

Returns may be accepted in the following situations:

Product received damaged
Product received is different from what was ordered
Product received has a manufacturing defect
Product does not meet the applicable return conditions
Other return reasons may be considered depending on the product and its eligibility

Some products may be marked non-returnable on their respective product pages.

Return Conditions

To be eligible for a return, the product should generally be:

Unused and unwashed
In its original condition
In the original packaging
With tags, labels and accessories intact
Accompanied by the applicable invoice/order details

Returns that do not meet these conditions may be rejected.

Return Approval

Once we receive your request, our team will review the details and may request photographs or videos to verify the issue.

If the return is approved, we will provide instructions for the return/pickup process.

Please do not self-ship a product unless our team specifically instructs you to do so.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be processed within 7–10 business days after the return is received and successfully inspected.

Refunds will normally be issued to the original payment method, subject to payment-provider processing timelines.

Any applicable shipping, return, payment gateway or other charges will be communicated where applicable.

Wrong or Damaged Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

For faster resolution, please retain:

Original packaging
Product tags
Invoice/order information
Clear photographs of the product
Unboxing video, where available
Non-Returnable Products

Products specifically identified as non-returnable on their product page cannot ordinarily be returned, except where the product is received damaged, defective or incorrect.

Exchanges

Exchange availability depends on the product and stock availability. Where an exchange is not possible, an eligible refund may be offered according to this policy.

Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order. Cancellation may not be possible once the order has been processed or dispatched.

Contact Us

For return, refund or order assistance:

RK Collectives
Email: rkcollecives0@gmail.com
WhatsApp: 8433937557